Who Will Work On Your Home?
The simple answer is a lead carpenter, carpenters,
helpers, sub-contractors, and any others need to complete your
project satisfactorily.
What about the person who will actually
be in your home running the project and doing a lot of the work?
This person is the company in your eyes, as he or she is the one
you may interact with more often than the person who sold the
job.
We’ll call this person the lead carpenter,
as we do in our company. Some of the terms used by other companies
for this position are project manager, supervisor or foreman.
What qualities and skills might you like the
lead carpenter working on your house to have? Let’s see
if we can identify some of them and why they might be important
to you.
You feel you can trust the lead carpenter.
If you work away from your home the lead carpenter is going to
be in your house when you are not there. If you work at home or
are a homemaker you will still leave the house quite often.
How comfortable do you want to feel when you
leave the lead carpenter there? It can be very uncomfortable to
not trust the person who is in your home when you are not.
Feeling that the lead carpenter can be trusted
makes it less likely that you will be worried about what could
be going on at your house. What a relief that can be!
You feel that the lead carpenter can and will
do high quality work. Have you ever met someone who you trusted
but were, simply put, not competent at what they do? How unsettling
and frustrating that can be. You just can’t understand how
the person can seem so together and then not do much of anything
as well as you really want it to be done.
The lead carpenter performs his craft well and
helps others on the job do their best work possible.
More often than not, each time you come
home, you are able to look with satisfaction at the work that
has been done.
You are reassured by the level of quality of work done, all the
way through the project. From the temporary protection work to
the final items at the end of the job the lead carpenter makes
you feel you hired the right company because of the concern for
quality that he brings to the job.
You feel that you and the lead carpenter
communicate well.
Have you ever talked with someone who never seems to hear what
you have to say? The only thing they seem to focus on is getting
you to hear them! So the conversation turns into a tennis game,
with volley after volley, no resolution ever being achieved. The
lead carpenter you probably want on your project is a great listener,
not talker. Listening is the foundation of good communication.
Without it no communication can occur.
Think about it. Every single item of work that
is done on your home is something that has been discussed with
you and approved by you before it is built. How can that happen
without good communication between you and the lead carpenter?
You feel the lead carpenter is looking
to solve problems, not create them.
One way to look at a remodeling project is that it is a series
of problems. The good remodeling company anticipates a lot of
them and tries to bring solutions to you as part of the planning
process.
Even with thorough pre-construction planning
there can always be problems of one sort or another while the
job is underway.
The lead carpenter will come to you if a problem
arises.
Your lead carpenter will do the following:
- Identify the problem.
- Develop several solutions, usually with the
support of the company.
- Communicate with you, as needed; offering
what he thinks is the best solution.
This orderly approach to dealing with the inevitable will make
you feel that you have the right person on your job.
So we have identified some important qualities
and skills. The lead carpenter you want at your home creates a
feeling of trust, is meticulous about doing high quality work,
communicates well, and is a problem solver.
We are proud that our company has people like
this as lead carpenters.
By the way, do you know anybody who fits this
description of the perfect lead carpenter? If you do, give us
a call and let us know about him or her. Your help in assisting
us in finding another great lead carpenter is much appreciated.